I went shopping this weekend at Kannan Departmental Store, a 6 level store in close to my apartment in Coimbatore. The closest I could compare it to is an Indian version of a Target or Walmart in the US- a place with good prices where you can buy about ANYTHING imaginable. The first floor is a bakery and also an area with electronics and office supplies. The 2nd floor is a full-on grocery store, the 3rd level is full of shoes, belt and tools. The 4th floor is kitchenwares while the 5th floor is housewares and finally the 6th floor is toys and sporting goods.
The biggest difference between such a store here and in the US is that here, checkout is an extremely painful and inefficient process. The first problem is that you must buy things on that floor only, you cannot take things from floor to floor. So, while there is the convenience of having all this stuff in one store, you actually need to pay separately on each floor. Second, the checkout process is unnecessarily complicated. It goes like this:
1. You wait in a long line to get a bill for the items you want to purchase
2. You go to a separate area and register (and new line) to pay for the goods with the receipt from the 1st register
3. You go a separate area (and line) to pick up the things you purchased- way too much work when this could be all in one area! This is a common thing in Tamil Nadu though, one of my favorite places in Chennai, a shop called Saravana Stores in Chennai uses the exact same process.
I thought you might enjoy some pictures of from the store so here you go- enjoy!
What self-respecting store doesn't carry crossbows?
Ok I am going to India.
ReplyDeleteJoe Podson
Hahaha- I'm glad I convinced you, Joe! You'll love it!
ReplyDeleteI am a coimbatorean and good to see u visited KANNAN department stores
ReplyDelete